CUSTOMER SERVICE
CONTACT US
Feel free to contact us with questions about orders, products, sizing, and more.
MAIL FORM
Email Inquiries
For inquiries about orders, products, shipping, returns, or exchanges, please contact us via chat on this site or through the email form below.
- REPLYWe reply to email inquiries by email. Please check your email settings and spam folder.
- RETURNSFor standard returns and exchanges, we accept requests only if you contact us by chat or email before sending the item back. Please provide your order number and the details of your inquiry. After reviewing your request, we will provide the return address and instructions. Please do not send the item back before receiving our instructions. For standard requests, contact us within 7 days of delivery for orders delivered within Japan, or within 14 days of delivery for orders delivered overseas. This does not limit any consumer rights under applicable law.
- TEL03-3405-5075
GARDEN TOKYO Omotesando flagship store (service hours: 12:00–19:00 Japan time)
OTHER WAYS TO CONTACT
Chat, LINE, and Phone
For urgent inquiries, or to contact us about returns, exchanges, or defective items, please reach out here.
CHAT
Chat
You can speak with our staff via the chat at the bottom right of this site. We also accept inquiries about returns, exchanges, and defective items here.
Chat with usLINE
LINE
LINE may be used for general inquiries about products and other matters. To request a return or exchange, please contact us via chat on this site or by email.
Contact us on LINEFor standard returns and exchanges, we accept requests only if you contact us by chat or email before sending the item back. Please provide your order number and the details of your inquiry. After reviewing your request, we will provide the return address and instructions. Please do not send the item back before receiving our instructions. For standard requests, contact us within 7 days of delivery for orders delivered within Japan, or within 14 days of delivery for orders delivered overseas. This does not limit any consumer rights under applicable law.