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THE CRIMIE
MSML

SERVICE & AFTER CARE

From the day your item arrives, our long relationship begins.
From hemming to repairs and maintenance,
we offer support to help the items you choose
remain your favorites for years to come.

SERVICE 01

Free hemming for pants

We will hem pants you purchased to your preferred length.
Depending on the item, you can also choose the finishing method.

Eligible items

All authentic products from brands carried by THE CRIMIE

Items not eligible

Items with specifications such as ribbed or slit hems

Shipping

Free both ways.

Fee

Free.

*If you would like the original distressed finish at the hem to be preserved, an additional ¥2,000 (excluding tax) will be charged. This method involves cutting off the hem with its original finish and sewing it back on. The fee will be collected by cash on delivery when the item is returned.
*The free hemming service is available within Japan only.

How to request

  1. STEP1

    Please let us know that you would like hemming via Chat or by calling GARDEN TOKYO (TEL: 03-3405-5075). Our staff will contact you to confirm whether we can accommodate your request and send you the URL for a return shipping form to arrange shipment of the item. We will cover the shipping cost.

    *Some pants cannot be hemmed depending on their specifications.

  2. STEP2

    Put on the pants, fold them to your preferred length, and secure the fold with a safety pin.

    The hem folded to your preferred length and secured at 1 point with a safety pin

    *We cannot proceed with hemming if the fold is temporarily secured with tape or similar; the item will be returned to you as is.
    *If you have a particular finish in mind, please include a note with the inseam measurement and your preferred size.
    *Measure the inseam from the center of the crotch seam to the inside edge of the finished hem.
    *If the difference is less than 1 centimeter, we will hem the pants at the folded position.

  3. STEP3

    Arrange shipment using the return shipping form and send us the item.

  4. STEP4

    Once the hemming is complete, we will contact you to ask when you would like the item delivered. Please let us know if you have a preferred delivery date and time.

Important notes

・Items that have been hemmed cannot be exchanged or returned.
・Because items may shrink slightly when washed, we recommend washing them once before measuring the length.
・A difference of up to ±1 centimeter from your requested measurement is considered within the acceptable range.
・If the original hem stitching is unpicked during finishing, the stitching marks may remain.
・The stitching will match the original finish. Please let us know in advance if you would like a change.

SERVICE 02

Size and color exchanges and returns: free shipping

If the size or color isn't right, please feel free to contact us.
We will cover the shipping costs for exchanges and returns (within Japan only).

Items to send

  • ①Item
  • ②The delivery slip included with your order
  • ③Accessories (hangtags, boxes, etc.)
Items we cannot accept

・Items delivered 8 or more days ago
・Items with missing tags, labels, or accessories, or items that are damaged
・Items worn beyond trying on, or items that have been washed
・Items stained, damaged, or exposed to odors while in your possession
・Hygiene products such as underwear and earrings, lucky bags, and other items excluded from returns under our policy
・Sale items and pre-order items

  1. STEP1

    Within 7 days of delivery, please provide your order number beginning with # and your preferred size and color via Chat or by calling GARDEN TOKYO (TEL: 03-3405-5075). We will check availability and reserve the item at that time.

  2. STEP2

    If an exchange is possible, we will send you the URL for a return shipping form to arrange shipment of the item. We will cover the shipping cost.

  3. STEP3

    After inspecting the item, we will send you the replacement. As a guide, it will ship within 3–10 days of arriving at the Brand Support Center. The store where you made your purchase will let you know the expected return schedule and other details. Please note that, in general, we will not contact you after the replacement has shipped.

Important notes

・If your preferred item is out of stock, we can process your request as a return.
・Items sent without contacting us in advance will be returned to you with shipping charged to you.

SERVICE 03

Repairs & maintenance

Choose items that grow more treasured the longer you use them.
We accept repair requests whenever possible, regardless of when you purchased the item.

REPAIR & CARE

For years of enjoyment.

We accept repair requests for items purchased at GARDEN TOKYO whenever possible, regardless of when you purchased them. We will inspect the item and advise you on the best approach and cost.

Select a category.

Leather

LEATHER

Leather

We offer repairs for wear from use and maintenance. After checking the item's condition, we will advise you on the available options and cost.

  • REPAIRRepairs for wear and other damage from use
  • MAINTENANCECoating to improve durability, etc. (additional cost)
Everyday care

Care methods vary by material and finish. Select the section for your item.

For all leatherAll leather items
  • After wearing, hang the item on a hanger with broad shoulders and leave it in a well-ventilated, shaded place for about half a day to release sweat and moisture.
  • About once a week, use a soft horsehair brush or dry cloth to remove dust, including from the collar, cuffs, pockets, and seams. Dirt can cause drying and mold.
  • Avoid direct sunlight and areas near heaters. They can cause leather to harden or fade.
  • Apply perfume and hairspray before getting dressed.
  • If the item gets wet in the rain, blot the moisture with a dry cloth. Reshape it, hang it up, and let it air-dry in the shade. Drying it quickly with a hair dryer or heater can cause hardening and cracking. Once it is completely dry, apply a light layer of conditioner.
  • Store the item in a breathable cover, such as a nonwoven fabric cover. Remove plastic covers, which trap moisture, and hang the item rather than folding it. Air it out once every 1–2 months while in storage, and keep moth repellents from touching the leather directly.
  • Do not wash leather at home. If it is visibly soiled, use a professional cleaner that specializes in leather.
Lambskin and sheepskinJackets, vests, and pants made of lambskin or sheepskin
  • This leather is fine-grained and soft, but it scratches easily. Take care to avoid rubbing it against bags with metal hardware, rings, or watches.
  • Condition 1–2 times a year, ideally at the beginning and end of the season. Put a very small amount of cream or spray-type mink oil on a soft cloth and spread it thinly over the leather.
  • Solid mink oil contains a lot of oil, so it can cause stains or stickiness on soft leather. If you use it, always test it first on an inconspicuous area on the inside.
Cowhide and kip leatherJackets made of cowhide or kip leather, and panels such as sleeves
  • Thick and firm, this leather develops creases that follow your body and gains a sheen the more you wear it.
  • Condition 1–2 times a year. Put a small amount of mink oil or leather cream on a cloth and spread it thinly in circular motions. Let it absorb for several hours to half a day, then wipe off any excess with a dry cloth.
  • Applying too much can cause stickiness, mold, and loss of shape. You can add more later if needed, but excess oil cannot be removed.
SuedeSuede jackets and cardigans
  • After wearing, first brush lightly against the nap to loosen dust. Then brush in the direction of the nap to smooth it. Use a suede brush.
  • Do not use oil or cream. They can cause stains or color changes.
  • Before wearing, lightly spray the entire item with a suede-safe waterproofing spray from about 30 cm away. To avoid uneven coverage, apply it in 2 passes, letting it dry between each, rather than spraying a large amount at once. The effect gradually wears off, so reapply at the beginning of the season.
  • If it gets wet, do not rub it. Blot the moisture with a dry towel and let it air-dry in the shade. Once dry, brush to raise the nap.
  • Oil and drink stains can spread if rubbed. Please contact us promptly.
ShearlingShearling jackets
  • When you get home, gently pat the wool side to remove dust, then brush gently in the direction of the nap. Brushing too hard may pull out the wool.
  • Shearling is sensitive to moisture. If it gets wet, blot the moisture by pressing it between bath towels, then let it dry in the shade. A hair dryer can cause shrinkage.
  • Do not use ordinary mink oil, as the leather can absorb too much oil and change color. Protect it with a waterproofing spray designed for shearling.
  • Store it on a hanger that fits the shoulders, with space between it and other clothes. Do not pack it tightly so the wool can breathe.
Leather downLeather down jackets
  • After wearing, hang the item on a broad-shouldered hanger in a well-ventilated, shaded place to release moisture trapped in the down.
  • Do not wash it at home. If you have perspired heavily or it is visibly soiled, use a professional cleaner that handles both leather and down.
  • Store it on a hanger or loosely in a large, breathable bag. Compressing it can make it difficult for the down to regain its loft.
  • At the beginning of the season, gently pat the surface to loosen the down before wearing.
Wool, alpaca, and nylon panelsCombination items with melton, alpaca, nylon sleeves, or check fabric
  • After wearing, brush wool and alpaca sections with a clothes brush in the direction of the fibers. This helps prevent pilling and moth damage.
  • For localized stains on the fabric, gently dab with a firmly wrung-out cloth. Do not wet the leather sections.
  • Ordinary dry cleaning may damage the leather sections. Be sure to use a professional cleaner that handles leather.
  • When storing, use only 1 type of moth repellent and place it where it will not touch the leather directly.
Leather pants and shortsLeather pants and shorts
  • The knees and waist tend to absorb sweat. After wearing, hang the item without turning it inside out and let it air out.
  • Clip hangers may leave marks. Place a piece of fabric between the clips and the item, or hang it by the waistband on a wide hanger.
  • After wearing, gently smooth out creases from sitting by hand and hang the item; this can make them less noticeable.
2WAY CONVERTIBLE CONCHO SHEEP LEATHER DOWN JACKETMOUTON LEATHER JACKETN1 SUEDE COMBINATION LEATHER JACKET WITH ALPACA LININGDIAMOND QUILT LAMB LEATHER DOWN JACKETDIAMOND QUILT LAMB LEATHER DOWN VESTALPACA BIKER CARDIGAN JACKETALPACA AWARD CONCHO JACKETSHEEP LEATHER FIELD JACKET WITH STORM FLAPMELTON COMBINATION LEATHER SLEEVE SPORTS JACKETWESTERN AWARD JACKETMID-LENGTH LEATHER-SLEEVE PEACOATSHEEP LEATHER MA1 BOMBER JACKETBOBBY 3 COW LEATHER JACKET4-BUTTON TAILORED SHEEP LEATHER SUIT JACKET WITH 3-BUTTON LOOKW BIKER SPANISH LAMB LEATHER JACKETSHEEP LEATHER BLOUSON JACKETSPANISH LAMB LEATHER BLAZERSUEDE LEATHER BIKER CARDIGANSHEEP COMBINATION LEATHER TRACK PANTSWESTERN AWARD JACKETLAMB LEATHER RIDERS CARDIGANSPANISH LAMB LEATHER SPORTS JACKETSPANISH LAMB LEATHER VESTSPANISH LAMB LEATHER SHORT TROUSERSNYLON SLEEVE LEATHER MA1 JACKETLEATHER-COLLAR SNAP SHIRT JACKET
Jewelry

JEWELRY

Jewelry

We can repolish tarnish and scratches caused by wear.
We also offer repairs and ring resizing. Links can be added or removed from THE CRIMIE chain rings, key chains, and wallet chains.

  • POLISHRepolishing tarnish and scratches
  • ADJUSTRing resizing and adding or removing links from chains
  • REPAIRRepairs for damage and other issues
Everyday care

Care methods vary by material and finish. Select the section for your item.

Always remove jewelry before entering a hot spring or a bath with bath additivesAll jewelry
  • Sulfur compounds in hot springs and bath additives react with silver, forming a black film of silver sulfide on the surface. It may turn completely black in a short time and can be difficult to remove with ordinary care.
  • Steam and the air in changing rooms can also cause discoloration, so we recommend not bringing jewelry to hot spring areas.
  • The same applies to items with 24K plating or a rhodium finish. Although the surface is less likely to discolor, sulfur can react with and discolor the silver base, or cause the finish to peel.
925 sterling silverNecklaces, bracelets, rings, and earrings made of 925 sterling silver
  • After wearing, gently wipe away sweat and skin oils with a soft cloth. Sweat and skin oils can also cause tarnishing.
  • Chlorine in pools, seawater, perfume, and hairspray can also cause discoloration. Apply perfume and similar products before putting on your jewelry.
  • Lightly polish tarnish with a silver polishing cloth. For designs with blackened recesses, polish only the surface lightly, as vigorous polishing can remove the dark coloring.
  • When not in use, store each item separately in a resealable bag with the air pressed out. This helps prevent tarnishing, tangled chains, and scratches.
  • Please ask us about repolishing tarnish that cannot be removed at home or deep scratches.
24K gold platingItems finished with 24K gold plating
  • This finish layers 24K gold with a purity of at least 99.9% over 925 sterling silver. Avoiding abrasion of the surface is key to making it last.
  • Do not use abrasive silver polishing cloths or polishing powder. They can remove the plating and expose the base metal.
  • After wearing, use a soft cloth, such as a glasses cloth, to gently blot away sweat and skin oils.
  • If the item is dirty, gently wash it in lukewarm water with a small amount of pH-neutral detergent dissolved in it, rinse well, and dry it completely.
  • Remove it before sports or sleep to reduce wear from friction.
White rhodium finishSilver items with a rhodium finish
  • This finish layers bright, hard rhodium over 925 sterling silver. As with 24K-plated items, care for it by wiping with a soft cloth only.
  • Do not use abrasive polishing cloths. If the finish wears off, the silver underneath may tarnish from that point.
18K gold18K gold rings and similar items
  • This material is resistant to discoloration, but 18K gold contains metals other than gold and may become dull in hot springs and similar environments. Remove it before entering.
  • If the item is dirty, wash it in lukewarm water with pH-neutral detergent dissolved in it, then wipe off the moisture with a soft cloth.
  • Gold is soft and scratches easily, so store it separately from other jewelry.
Natural stones (onyx and turquoise)Items set with natural stones
  • Turquoise readily absorbs water, sweat, soap, and cream, which can change its color. Remove it before washing your hands, showering, or exercising.
  • Turquoise is also sensitive to direct sunlight and can dry out and change color. Store it away from sunlight.
  • Chemicals can dull the color of onyx. Keep perfume, lotion, and hand sanitizer from coming into direct contact with it.
  • Care for these stones by wiping them with a dry, soft cloth only. Do not soak them in water or use an ultrasonic cleaner.
  • To prevent scratching the stones, store them separately from other jewelry in a fabric-lined case or pouch.
Watches and Apple Watch bandsWristwatches and bands for Apple Watch
  • Watches with 5 atm water resistance can withstand everyday sweat and rain, but remove them before bathing, using a sauna, or swimming.
  • Embossed crocodile-pattern leather straps are sensitive to water and sweat. If they get wet, immediately blot them with a dry cloth and let them dry in the shade.
  • Battery replacement is available for a fee.
  • Care for Apple Watch silver bands in the same way as 925 sterling silver.
Handling chainsNecklaces, bracelets, and wallet chains
  • When taking a chain off, fasten the clasp before storing it to prevent tangling.
  • If you notice a loose clasp or jump ring, or wear on a link, stop using the item and contact us. We can also add or remove links.
LINK CHAIN GRADATION SILVER NECKLACE MIDDLELINK CHAIN GRADATION SILVER NECKLACE SHORTLINK CHAIN SKIN SILVER NECKLACELINK CHAIN GRADATION SILVER BRACELETLINK CHAIN SILVER BRACELETLINK CHAIN SKIN SILVER BRACELETLINK CHAIN SILVER RINGLETTER RIBBON WALLET CHAIN MEDIUMPYRAMID STUDS GUADALUPE SILVER BRACELETPYRAMID ROPE STUDS GUADALUPE SILVER BRACELETLETTER RIBBON HORSE SHOE SILVER NECKLACELETTER RIBBON HORSE SHOE SILVER RING SMALLLETTER RIBBON HORSE SHOE SILVER PIERCELETTER RIBBON CROSS SILVER NECKLACEETERNITY 18K GOLD RINGETERNITY SILVER RINGETERNITY SILVER PIERCESTONE CROSS SILVER NECKLACESTONE SILVER NECKLACESTONE SILVER PIERCEETERNITY PIERCE 24KGDPFINE SLIM CHAIN NECKLACE 24KDP 58-65cmFINE SLIM CHAIN NECKLACE 58-65cmFINE SLIM CHAIN NECKLACE 24KDP 38-45cmLETTER RIBBON CROSS NECKLACE 24KDPLETTER RIBBON HORSE SHOE NECKLACE 24KDPFINE SLIM CHAIN NECKLACE 38-45cmSTONE SILVER NECKLACE 24KPD
Eyewear

EYEWEAR

Eyewear

We also offer lens replacement, fit adjustments, and repolishing. Starting in March 2027, we will also offer various lens replacements, including prescription and photochromic lenses.

  • LENSLens replacement
  • FITTINGFit adjustment
  • POLISHFrame repolishing
Everyday care

Care methods vary by material and finish. Select the section for your item.

Everyday handlingAll eyewear
  • Use both hands to put on and remove your glasses, holding the temples (arms). Using one hand can warp the frame and change the fit.
  • Do not place the glasses lens-side down. Store them in their case when not in use.
  • Wearing glasses on top of your head can cause the frame to spread.
How to cleanAll eyewear
  • Wiping the lenses while dry can scratch them with sand or dust. Rinse them first with room-temperature water.
  • For oily dirt, gently work pH-neutral detergent over the lenses with your fingertips and rinse with water. Blot away the water with a tissue, then wipe them clean with a dedicated cloth.
  • Do not use hot water, alcohol, or household glass cleaner, as these can damage lens coatings.
  • After riding a motorcycle or using your glasses at the beach, rinse off sweat and salt with water as soon as possible.
Heat and storageAll eyewear
  • The inside of a car and the dashboard can get very hot in summer, which may crack lens coatings or deform frames. Do not leave your glasses in a car.
  • Avoid saunas, areas near stoves, and the airflow from a hair dryer while drying your hair. Acetate softens with heat and can change shape unintentionally.
  • When not in use, store your glasses in their case in a place that does not get hot.
Adjusting the fit yourselfAcetate-frame sunglasses
  • Acetate softens when heated and hardens into shape as it cools. Opticians use this property when fitting glasses. The temples (arms) contain a core wire, which helps them hold their bent shape.
  • You can make similar adjustments at home with a hair dryer. It is not difficult if you follow the steps.
  • Adjustment steps
  • 1. Identify what does not fit: for example, the area behind the ears presses, the glasses slide down, or the left and right sides are at different heights.
  • 2. Set the hair dryer to low or medium warm air and hold it about 15–20 cm away, directing the air only at the part of the temple you want to adjust. Keep the airflow moving and warm it for about 20 seconds. Do not direct the airflow at the lenses.
  • 3. When the area feels warm to the touch and bends slightly, bend it a little at a time. Applying force while it is still stiff can cause it to break. If it is stiff, warm it again.
  • 4. Hold it in the bent shape for about 20–30 seconds to let it cool. The shape will set as it cools.
  • 5. Try the glasses on and, if needed, repeat steps 2–4. The key is to make small adjustments rather than bending them a lot at once.
  • If the glasses slide down, bend the temple tips that rest over your ears slightly downward and inward. If they feel tight behind your ears, bend them slightly upward and outward.
  • Do not use boiling water, a lighter, or a heat gun. These can cause deformation, discoloration, or cracks in lens coatings. Photochromic lenses are especially sensitive to heat, so warm the frame for a short time and keep the heat away from the lenses.
After not wearing them for a whileAcetate-frame sunglasses
  • If you do not wear your glasses for a long time, changes in temperature during storage or the way they are placed can gradually cause the frame to spread or the left and right sides to become uneven.
  • Open the temples and place the glasses on a flat table. Check from the front that they are not tilted and that the left and right temples open equally.
  • If the temples have spread and the glasses slip easily, warm the temple tips and bend them inward a little at a time. If the left and right sides are at different heights, warm the area near the temple joints and gradually even out the angles. Follow the same steps as in “Adjusting the fit yourself.”
If you are having trouble adjusting themAll eyewear
  • If you have adjusted the glasses yourself but they still do not feel quite right, please bring them in as they are. We will use specialized equipment to adjust the fit to your face.
  • If the hinges are loose or the front is warped, bending these areas yourself can easily cause damage. Please contact us before attempting to adjust them.
ROB BIKER SHADE SUNGLASSESROB BIKER SHADE PHOTOCHROMIC LENS SUNGLASSES (photochromic lenses)MIKE BIKER SHADE SUNGLASSESMIKE BIKER SHADE PHOTOCHROMIC LENS SUNGLASSES (photochromic lenses)
Bags, wallets & belts

BAGS & SMALL LEATHER GOODS

Bags, wallets & belts

We offer repairs and maintenance for wallets and bags. After checking the item's condition, we will advise you on the available options and cost.

  • REPAIRRepairs for wear and deterioration from use
  • MAINTENANCECoating to improve durability, etc. (additional cost)
Everyday care

Care methods vary by material and finish. Select the section for your item.

Cowhide bags and walletsCowhide leather bags and wallets
  • For everyday care, wipe the entire item with a soft, dry cloth and brush dust from the seams and corners.
  • Leather loses oil as it is used, and dryness can cause cracking. A loss of sheen, a dry feel, or whitish creases are signs that it needs care.
  • Wallets are often moisturized by the oils from your hands, so care for them every few months to six months. For bags, as a guide, care for them once every 2–3 months, checking the condition of the leather.
  • After removing dust, put a rice-grain-sized amount of oil or cream on a soft cloth and spread it thinly in circular motions. Take particular care with wallet folds and bag handles. Let it absorb for about half a day in a well-ventilated, shaded place, then wipe off any excess with a dry cloth.
  • Applying too much can cause stains, discoloration, mold, and color transfer. Test it on an inconspicuous area, such as the bottom, before use.
  • If the item gets wet, immediately wipe away the moisture with a dry cloth and let it air-dry in the shade. A hair dryer can cause stains and cracking.
  • For bags, use stuffing to maintain their shape and store them in a dust bag in a well-ventilated place.
Crocodile-embossed leatherEmbossed leather wallets and card cases
  • Dust can collect in the embossed grooves, so brush along the grooves with a soft brush.
  • Apply a very small amount of cream in a thin layer, and wipe any residue from the grooves with a dry cloth. If cream builds up in the grooves, it can leave a white residue or feel sticky.
  • Strong pressure can flatten the embossed texture. We recommend not sitting with a wallet in your back pocket.
Tochigi leatherBelts and other items made of Tochigi leather
  • The color deepens and the sheen increases with use. This change is part of the pleasure of using it for a long time.
  • Water can leave stains, so if the item gets wet, blot it immediately with a dry cloth.
  • The color darkens when exposed to sunlight, so store it away from sunlight.
BeltsLeather and studded belts
  • After taking off the belt, wipe sweat from the reverse side with a dry cloth.
  • Do not roll up the belt with the buckle fastened. Hang it or store it flat. Rolling it tightly can cause cracking or warping.
  • Studs and metal fittings can become dull if sweat or moisture remains on them. Wipe them with a dry cloth.
  • Keep belts with natural stones away from hot springs and bath additives.
  • If you notice loose studs or damage around a hole, please contact us promptly.
Original 3-layer materialBags combining fabric and leather
  • For everyday care, remove dust with a soft brush.
  • To remove dirt, soak a cloth in water diluted with pH-neutral detergent, wring it out firmly, and gently dab the area. Then wipe off the detergent with a cloth wrung out in plain water and let the item dry in the shade.
  • Because the item has leather sections, it cannot be machine-washed or fully washed. Care for the leather sections in the same way as cowhide leather.
Leather accessoriesKey holders, wallet chains, and straps
  • These items are often touched by hand and are naturally moisturized. Use a very small amount of cream only when they feel dry.
  • The areas where the metal fittings join the leather are prone to wear. Please contact us if you notice fraying or looseness.
STAR STUDDED BELTCR LOGO LETTRER STUDDED BELTLEATHER BELTLEATHER WOVEN BELTLEATHER KEY HOLDERMILES OG 3LAYER SHOULDER BAGCARD CASE WALLETMILES OG 3LAYER BACK PACKMULTI WALLETBIFOLD WALLETLEATHER TOTE BAGZIP LONG WALLET
Shoes

FOOTWEAR

Shoes

We offer the following types of shoe repairs.

  • REPAIRSole and zipper replacement
  • MAINTENANCEPolishing, touch-ups, or coatings to improve durability (additional cost)
Everyday care

Care methods vary by material and finish. Select the section for your item.

Leather shoe basicsAll leather shoes
  • After wearing, use a horsehair brush to remove dust, brushing from toe to heel. Pay close attention to the seams, welt (the edge of the sole), and heel.
  • Insert wooden shoe trees right away. They absorb moisture, smooth out wear creases, and help prevent the shoes from losing their shape.
  • To let perspiration escape, rest the shoes for 1–2 days after wearing them for a full day. Rotating between several pairs will help them last longer.
  • Polish your shoes once a month
  • 1. Brush off the dust.
  • 2. Use cleaner to wipe away dirt and old cream.
  • 3. Put only a coffee-bean-sized amount of matching-color or neutral shoe cream on a cloth. Starting with an inconspicuous area, such as the inside of the heel, spread it thinly in circular motions.
  • 4. Work the cream over the entire shoe with a boar-bristle brush and brush off any excess.
  • 5. Wipe the shoes with a soft cloth to bring out the sheen. Applying waterproofing spray as a finishing step helps protect them from dirt and rain.
  • For shoes worn 2–3 times a week, polish them about once every 1 to 1½ months. Applying too much can make the leather sticky or make it harder for the leather to breathe.
Oiled leatherOiled leather boots
  • This leather contains oil. It attracts dust, so brush it gently after wearing. Carefully remove dust from the boundary between the welt and upper, as it can cause cracking and mold.
  • When the surface starts to feel dry, replenish the oil with mink oil or a similar product. Put a small amount on a cloth and apply it thinly in several passes. Applying too much at once can cause stains.
  • After applying the oil, leave it overnight to absorb, then wipe off any excess with a dry cloth. The process is complete once the surface feels moisturized rather than sticky.
  • Light scuffs may become less noticeable with a dry cloth or a small amount of oil.
  • Some leather is treated to repel or resist water during tanning. Even so, after it gets wet, dry it following the instructions under “If your shoes get wet in the rain” below.
Handling elastic side panels and zippersChelsea boots and boots or sneakers with zippers
  • Pulling the elastic side panels of Chelsea boots too hard can stretch them. Use a shoehorn when putting them on.
  • Brush dust off the zipper teeth. If the zipper catches, do not force it; please contact us. We also offer zipper replacement.
Synthetic leatherSynthetic leather sneakers and loafers
  • Synthetic leather has a property whereby moisture in the air gradually breaks down the surface resin (hydrolysis). Stickiness or peeling on the surface is a sign of this deterioration.
  • After wearing, brush off dust. Wipe dirt with a cloth firmly wrung out in water diluted with pH-neutral detergent. Dust and dirt left on the surface can accelerate deterioration.
  • Do not use leather oil or cream, as it will not soak in.
  • Do not leave the shoes in a plastic bag or box. Store them in a well-ventilated place with low humidity. If you will not wear them for a long time, take them out occasionally and air them.
If your shoes get wet in the rainAll shoes
  • Blot the moisture with a dry cloth. Stuff the shoes with newspaper wrapped in plain paper and replace the stuffing once after about 1 hour.
  • Prop the shoes up with their toes slightly raised and let them dry in a well-ventilated, shaded place. When they are halfway dry, replace the stuffing with shoe trees and reshape them.
  • Hair dryers, heaters, and direct sunlight can cause cracking and loss of shape. Do not wear the shoes for 4–5 days until they are completely dry. Once dry, replenish the oil with cream or oil.
Checking the solesAll shoes
  • Check the soles and heels once a month. Replacing them before the wear reaches the body of the shoe helps you enjoy your shoes for longer. We offer sole replacement.
SIDE GORE BOOTSDYLAN HGH CUT ZIP SNEAKERDYLAN LOW CUT SNEAKERJAMES LOAFERS

How to request

Please tell us that you would like a repair or customization and provide the following information via Chat or by calling GARDEN TOKYO (TEL: 03-3405-5075).

  1. Product name and item number (for clothing, these are on the inside label)
  2. For repairs, what led to the damage
  3. The area you would like repaired or customized
  4. Where you purchased the item (Omotesando store, GARDEN TOKYO official website, THE CRIMIE official website, ZOZO, AMAZON, Rakuten, etc.)
  5. Order number
  6. Your name and contact information
  7. If possible, a photo of the area you would like repaired or customized

After reviewing the details, we will let you know whether we can accommodate your request and provide a cost estimate.
The fee will be collected by cash on delivery.

CONTACT

Contact

GARDEN TOKYO Omotesando Flagship Store
4-8-12 Jingumae, Shibuya-ku, Tokyo 150-0001
TEL: 03-3405-5075 / Hours: 12:00–19:00
You can also contact us via chat or LINE.