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Article: [Important] Notice of a change to the login process | Passwords are no longer required

[Important] Notice of Change to Login Method

Thank you very much for your continued support of GARDEN TOKYO.
As of September 25, the login method for My Account has changed.

In connection with the relocation of GARDEN TOKYO and the opening of THE CRIMIE's first directly operated store, we are working to integrate the GARDEN TOKYO and THE CRIMIE online stores currently operated by our company.This change is intended to improve login security and reduce the burden of managing passwords, so you can use our services with greater peace of mind.
Instead of logging in with your “email address and password” as before, you will now enter a “6-digit verification code” sent to your email address.

※We will provide further information and a schedule regarding the integration of the online stores in connection with the relocation of the THE CRIMIE directly operated store and GARDEN TOKYO.

1-1: For customers who are already registered

You do not need to register for a new account.
Enter the email address you have used previously to view your past order history and account information.
Please note that your previous password will no longer be used.

1-2: If you don't receive the verification code

Please check the following:
“Check that the email address you entered is correct”
“Check that the email hasn't been sorted into your spam folder”
“Check that you can receive emails from GARDEN TOKYO”

2: New Login Method

<1>Open the My Account login page

<2>Enter your registered email address

<3>Enter the 6-digit verification code sent to your email

<4>You are now logged in

With the new method, you won't need to enter a password, so there's no need to reset it if you forget it.

 

Thank you for your continued support of GARDEN TOKYO.

Our new login page

If you have any questions, please contact CONTACT.

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